CANCELLATIONS/ NO SHOW POLICY/ BOOKING DEPOSITS
We understand that, from time to time, you may be unable to attend your dental appointment. If you are unable to keep to your appointment, or if you need to reschedule, please contact us (by a telephone call or in person) as soon as possible.
Each appointment slot is reserved exclusively for only ONE patient at a time. Your appointment duration is determined by your treating dentist to suit the treatment required. This allows our clinical team to deliver the highest quality dentistry in a timely manner.
Due to the extreme difficulty in filling appointment slots at the last minute, we require that
be put in at least 48 hours beforehand, to avoid a cancellation fee of $100. This fee is separate and in addition to your total treatment bill (for late changes to treatment). Payment via interbank transfer is required within 3 days of the missed appointment.
NO fee will be incurred for cancellations/ rescheduling/ treatment changes – over the phone or in person – occurring 48 hours or more before the scheduled appointment time.
For new patients, if you are unable to attend your consultation appointment and have given less than 48 hours notice, a booking deposit ($50) is required if you need a new appointment.
If you have paid a booking deposit ($200), this will not be refunded should you cancel less than 48 hours beforehand. Should you wish to rebook the appointment, we will require a separate and additional booking deposit.
Due to high demand, ALL Saturday appointments (including new patient consultations) require a $50 booking deposit. This should be received no later than 48 hours of making the appointment (only for phone/WhatsApp bookings) to secure the appointment. Your appointment will be released to another patient on our Saturday priority list if we do not receive the booking deposit on time (payment in clinic or via electronic bank transfer).
Such booking deposits must be made in full to secure your chosen appointment.
While every effort will be made to accommodate your busy schedule, please understand that we have an ethical responsibility to maintain a high standard of dental care in all circumstances. If the clinical team judges that insufficient time will mean compromising on the quality of dentistry that we can deliver, then the option to carry out partial treatment will be offered to you.
Should you only wish to attend for complete treatment as initially planned, then we may have to reschedule your appointment.
Please let us know if circumstances beyond your control have prevented you from keeping your appointment. Appointments are in high demand, and an early cancellation will allow someone else access to timely dental care.
Please call us at 6333 4456 or email us at firstname.lastname@example.org if you have further queries.