Cancellation/No Show Policy/Booking Deposits - Elite Dental Group
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We understand that, from time to time, you may be unable to attend your dental appointment. If you are unable to keep to your appointment, or if you need to reschedule, please contact us (by phone or in person) as soon as possible.


Due to the extreme difficulty in filling treatment slots at the last minute, we require that cancellations/rescheduling/amendments to the intended treatment be put in at least 48 hours beforehand, to avoid a cancellation fee ($100). This fee will be added to your treatment bill (for late changes to treatment). Payment via interbank transfer is required within 3 days of the missed appointment.


NO fee will be incurred for a cancellation or appointment rescheduling – over the phone or in person – occurring 48 hours or more before the scheduled appointment time.


If you have paid a booking fee ($200), this will not be refunded should you cancel 48 hours or less beforehand. Should you wish to rebook the treatment appointment, we will require a separate booking fee.


Due to high demand, ALL Saturday appointments (including new patient consultations) require a $50 advanced booking fee. This should be paid no later than 48 hours of making the appointment (only for phone/WhatsApp bookings) to secure the appointment. Your appointment will be released to another patient on our Saturday priority list if we do not receive the booking fee on time (payment in clinic or electronic bank transfer).


Booking fees must be paid in full to secure your chosen appointment.


Please let us know if circumstances beyond your control will prevent you from keeping your appointment. Appointments are in high demand, and an early cancellation will allow someone else access to timely dental care that they need and want.


Please call us at 6333 4456 or email us at if you have further queries.



Snoring - Has anyone ever mentioned you snore loudly?

Tired - Do you often feel tired, fatigued or sleepy during the daytime?
Observation - Has anyone ever observed you stop breathing during your sleep?
Blood Pressure - Have you got high blood pressure?
BMI - Are you overweight?
Age - Are you over 50 years old?
Neck - Is your neck circumference greater than 40cm?
Gender - Are you male?


Do you feel refreshed when you wake after 7 hours sleep?

Has anyone in your family ever been diagnosed with Obstructive Sleep Apnea?
Have you been diagnosed or are you being treated for depression?
Have you been diagnosed with type 2 diabetes?
Do you wake often during the night to go to the bathroom?
Do you suffer with headaches upon waking?


For each situation listed below, circle a number from 0 to 3 that best reflects how likely you are to fall asleep. Be as realistic as you can.

0 – No chance of falling asleep 1 – Slight chance of falling asleep     2 –Good Chance of falling asleep 3 – High chance of falling asleep

Sitting and reading
Watching TV
As a passenger in a car for an hour
Lying down in the afternoon
Sitting and talking to someone
Sitting quietly after lunch without alcohol
In a car stopped while in traffic
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