Cancellation/No Show Policy/Booking Deposits - Elite Dental Group
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We understand that, from time to time, you may be unable to attend your dental appointment. If you are unable to keep to your appointment, or if you need to reschedule, please contact us (by a telephone call or in person) as soon as possible.


Each appointment slot is reserved exclusively for only ONE patient at a time. Your appointment duration is determined by your treating dentist to suit the treatment required. This allows our clinical team to deliver the highest quality dentistry in a timely manner. 





Due to the extreme difficulty in filling appointment slots at the last minute, we require that


  • Appointment Cancellations
  • Appointment Rescheduling
  • Last minute changes to the planned treatment that was previously agreed upon for your scheduled visit,


be put in at least 48 hours beforehand, to avoid a cancellation fee of $100. This fee is separate and in addition to your total treatment bill (for late changes to treatment). Payment via interbank transfer is required within 3 days of the missed appointment.


NO fee will be incurred for cancellations/ rescheduling/ treatment changes – over the phone or in person – occurring 48 hours or more before the scheduled appointment time.





For new patients, if you are unable to attend your consultation appointment and have given less than 48 hours notice, a booking deposit ($50) is required if you need a new appointment.


If you have paid a booking deposit ($200), this will not be refunded should you cancel less than 48 hours beforehand. Should you wish to rebook the appointment, we will require a separate and additional booking deposit.


Due to high demand, ALL Saturday appointments (including new patient consultations) require a $50 booking deposit. This should be received no later than 48 hours of making the appointment (only for phone/WhatsApp bookings) to secure the appointment. Your appointment will be released to another patient on our Saturday priority list if we do not receive the booking deposit on time (payment in clinic or via electronic bank transfer).


Such booking deposits must be made in full to secure your chosen appointment.





While every effort will be made to accommodate your busy schedule, please understand that we have an ethical responsibility to maintain a high standard of dental care in all circumstances. If the clinical team judges that insufficient time will mean compromising on the quality of dentistry that we can deliver, then the option to carry out partial treatment will be offered to you.


Should you only wish to attend for complete treatment as initially planned, then we may have to reschedule your appointment.


Please let us know if circumstances beyond your control have prevented you from keeping your appointment. Appointments are in high demand, and an early cancellation will allow someone else access to timely dental care.


Please call us at 6333 4456 or email us at if you have further queries.



Snoring - Has anyone ever mentioned you snore loudly?

Tired - Do you often feel tired, fatigued or sleepy during the daytime?
Observation - Has anyone ever observed you stop breathing during your sleep?
Blood Pressure - Have you got high blood pressure?
BMI - Are you overweight?
Age - Are you over 50 years old?
Neck - Is your neck circumference greater than 40cm?
Gender - Are you male?


Do you feel refreshed when you wake after 7 hours sleep?

Has anyone in your family ever been diagnosed with Obstructive Sleep Apnea?
Have you been diagnosed or are you being treated for depression?
Have you been diagnosed with type 2 diabetes?
Do you wake often during the night to go to the bathroom?
Do you suffer with headaches upon waking?


For each situation listed below, circle a number from 0 to 3 that best reflects how likely you are to fall asleep. Be as realistic as you can.

0 – No chance of falling asleep 1 – Slight chance of falling asleep     2 –Good Chance of falling asleep 3 – High chance of falling asleep

Sitting and reading
Watching TV
As a passenger in a car for an hour
Lying down in the afternoon
Sitting and talking to someone
Sitting quietly after lunch without alcohol
In a car stopped while in traffic

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