FAQ - Elite Dental Group
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1. When are you open?

We are open from Monday to Friday, 9am – 6pm, and on Saturday, 9am – 1pm.

 

 

Our clinic closes every day from 1pm – 2pm for lunch.

 

Our after-hours emergency service incurs a SGD$500 surcharge. This surcharge is in addition to the emergency treatment fee.

2. How do I contact Elite Dental Group?

24-hour Hotline:

 

+65 6333 4456

 

 

Whatsapp:

 

+65 9788 9407

 

 

E-mail:

 

enquiry@101.100.239.124

3. How do I book an appointment?

You may call us at +65 6333 4456 (24-hour hotline), e-mail us at enquiry@101.100.239.124 (we reply to e-mails within 24 hrs) or Whatsapp us at +65 9788 9407. Also let us know if you currently enjoy any dental benefits or dental insurance so that we can prepare the necessary paperwork.

 

4. What are the various payment modes accepted?

We accept Cash, NETS, MasterCard, Visa, Amex and immediate interbank transfers.

 

 

A patient of ours once tried to pay using gold bars. Unfortunately we do not accept non-traditional methods of payment. We also accept cash cheques, but your treatment will only commence after the cheque is cleared in the bank.

 

 

We also offer interest-free UOB Credit Card instalment plans to make it easier for our patients to say “yes” to the treatment that they want and need.

 

5. How do i get to your clinic if i am taking public transport?

Nearest MRT Station: Somerset MRT, “Exit B”

 

 

Nearest Bus Stop:  1N, 2N, 3N, 4N, 5, 5N, 6N, 7, 14, 14E, 16, 65, 106, 111, 123 and 175

 

 

For more information on how to walk to Orchard Building from the MRT, watch the video below.

 

 

6. If i am driving, where is the best place to park?

There is plenty of parking available in the basement carpark of Orchard Building.

 

 

The parking rate is $1.30/30 mins from 6.30am to 6pm, Monday to Saturday.

 

 

For detailed instructions on how to get to the carpark, watch the video below.

 

 

7. Can I get an MC (Medical Certificate) from you?

Yes. However, MCs are only provided to cover specific procedures. Please check with us whether it is applicable for your procedure.

 

We also provide time sheets upon request to indicate the time you were at our practice during your visit.

 

8. What dental insurance do you accept?

Dental insurance plans from the following insurance companies* are accepted at Elite Dental:

 

  • AIA
  • IHP
  • Aviva
  • Great Eastern
  • Fullerton
  • Tokio Marine
  • AON
  • FWD
  • Parkway Shenton
  • Henner
  • MHC
  • Alliance

 

Please do not hesitate to contact us regarding your dental insurance plan.

 

* Please note that this list is non-exhaustive and if you are covered by dental insurance from other companies, do check with us if we can help you make a claim.

9. Do you accept CHAS or Pioneer Generation cards?

Yes, please bring the original card with you. You are entitled to a subsidy (fee reduction) according to the limits set by your card type. Do note that CHAS and Pioneer cards do not entitle you for free treatment.

 

10. Can I use my Medisave to pay for my dental treatment?

Yes, you may. However, Medisave only covers certain surgical treatments. For more details, please see our Claims/Dental Insurance page.

11. Do you accept walk-in patients?

Our consultations are by appointment only.  Please click here to submit an online booking request.

12. What should I bring on my first appointment?

Please bring your identification documents (NRIC, EP, Work Pass, passport), insurance policyholder cards/policy numbers, CHAS/Pioneer Generation cards (if applicable), insurance forms (if required), list of medication you are currently taking and the most recent copy of any previous dental x-rays. It is a good idea to email your x-rays to us prior to your visit.

 

 

Please see the section on information for new patients for more details.

13. I am pregnant! Is it safe for me to see the dentist?

Dental treatment is safe during pregnancy. X-rays and elective treatment are best avoided especially during the first trimester. If extensive treatment is required, we will always get clearance first from your Gynaecologist prior to commencement.

 

14. Do you see children?
Yes!! We absolutely love seeing children! Children should have their first checkup by the age of 1 . Good dental habits (brushing teeth twice daily and flossing) should be started early. Avoid scheduling appointments during or close to nap times as this can make your child fussy and uncooperative.  
Click here to find out more about Children’s dentistry at Elite Dental.
15. I am having a cold/flu right now, should I still come for my dental appointment?

If you have scheduled elective treatment or maintenance, it may be better to reschedule to when you are no longer contagious. Nasal congestion can make it difficult for you to tolerate dental treatment.

 

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